Last updated: 23 August 2026
Change-of-mind returns
If you purchase from us online, you normally have the right to cancel your order within 14 days of receiving the goods.
Please notify us clearly that you wish to cancel by emailing orders@woodlandyarns.co.uk. After notifying us, you must return the goods within a further 14 days.
Please contact us before sending anything back so that we can provide the correct return address and instructions.
You may inspect the goods as you would in a shop. We may make a reasonable deduction from the refund if the goods have been handled more than necessary and their value has been reduced.
Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend obtaining proof of postage.
Refunds
Once we have received the returned goods—or you have supplied evidence that they have been sent—we will process your refund within 14 days.
Refunds will be made to the original payment method. We will also refund the cost of our standard delivery service. Any additional amount paid for a premium or faster delivery service is not refundable.
Your bank or payment provider may take additional time to show the refund in your account.
Faulty, damaged or incorrect goods
Please contact us as soon as possible if your order arrives damaged, is faulty, is not as described, or contains the wrong item. Photographs may help us resolve the problem quickly.
Where goods are faulty, incorrect or not as described, we will arrange an appropriate remedy and cover reasonable return costs where required.
Nothing in this policy affects your statutory rights. These include rights under the Consumer Rights Act 2015, including the short-term right to reject faulty goods within 30 days of receiving them.
Exchanges
Because some of our yarns are older, discontinued or available only in limited quantities, we cannot guarantee that an alternative shade or dye lot will still be available.
Please contact us if you would like an exchange. Where appropriate, we may ask you to return the original item and place a new order for the replacement.
Cancelling before dispatch
If you need to cancel or amend an order before it has been dispatched, please contact us as soon as possible. We cannot guarantee that an order can be changed once processing has begun.
Contact us
For questions about cancellations, returns or refunds, email:
Please do not send a return until you have contacted us and received the return instructions.