Last updated: 26 August 2026
About us
Woodland Yarns & Patterns is the trading name of Joanne Perry, a sole trader.
Email: orders@woodlandyarns.co.uk
Postal address: Sparkenhoe Business Centre, Southfield Rd, Hinckley LE10 1UB
These terms apply when you purchase goods from woodlandyarns.co.uk. Please read them before placing an order.
Products
We take reasonable care to describe and photograph our products accurately. Colours may appear slightly different depending on your screen and lighting conditions.
Some of our yarn is older, discontinued or available only in limited quantities. Where a dye lot is stated, it applies only to the stock described. We cannot guarantee that further yarn in the same shade or dye lot will become available.
Handcrafted and natural-fibre products may have minor variations. Noro and similar yarns may also vary naturally in colour sequence, texture or thickness. These characteristics are not necessarily faults.
Unless a listing states otherwise, yarn is priced and sold per ball.
Prices and delivery charges
All prices are shown in pounds sterling. The total price of the goods and any applicable delivery charge will be shown before you place your order.
We may change prices at any time, but a price change will not affect an order that we have already accepted.
Placing an order
When you place an order, you are offering to purchase the goods shown in your basket.
You will receive an automated acknowledgement after placing your order. This confirms that we have received it but does not necessarily mean that we have accepted it.
We accept your order when we confirm that it is being processed or dispatched. If we cannot accept an order—for example, because an item is unavailable, there is an obvious pricing error or we cannot deliver to the address supplied—we will tell you and refund any payment taken.
Please check your order and delivery details carefully before submitting it.
Payment
Payment must be made using one of the payment methods offered at checkout. Payment transactions are handled securely by our payment provider.
We will not dispatch goods until payment has been authorised.
Availability
All products are subject to availability. We make reasonable efforts to keep stock quantities accurate, but occasionally an item may be unavailable after an order has been placed.
If this happens, we will contact you. We may offer a suitable alternative, but you will not be required to accept it. If no acceptable alternative is available, we will cancel the affected item and issue a refund.
Delivery
We currently deliver to addresses within the United Kingdom using the delivery options offered at checkout.
Any delivery dates or times are estimates unless we expressly agree otherwise. We aim to dispatch orders promptly and, unless another arrangement has been agreed, will deliver without undue delay and no later than 30 days after accepting the order.
Please contact us if your order has not arrived within the expected period.
Responsibility for the goods passes to you when they are delivered to you or to someone you have nominated to receive them.
Cancelling an order and change-of-mind returns
For most goods purchased online, you have the right to cancel without giving a reason within 14 days of receiving them.
To cancel, email orders@woodlandyarns.co.uk with a clear statement that you wish to cancel. You then have a further 14 days to return the goods.
Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the cost of returning them. Goods may be inspected as they would be in a shop, but we may make a reasonable deduction if handling beyond what is necessary has reduced their value.
Further details, including refund timescales and return arrangements, are set out in our Refund and Returns Policy.
Faulty, damaged or incorrect goods
We have a legal duty to supply goods that are as described, fit for purpose and of satisfactory quality.
If goods arrive damaged, are faulty, are incorrect or are not as described, please contact us promptly at orders@woodlandyarns.co.uk. We may ask for photographs to help us resolve the issue.
Nothing in these terms limits your statutory rights, including your rights under the Consumer Rights Act 2015.
Refunds
Where a refund is due, it will be made to the original payment method.
For a valid change-of-mind cancellation, we will refund the price paid and the cost of our standard delivery service. We do not have to refund any additional amount paid for a premium delivery option.
Please see our Refund and Returns Policy for full details.
Website content and intellectual property
The text, branding and original photographs on this website belong to Woodland Yarns & Patterns or are used with permission. They may not be copied or used commercially without permission.
Product names, trademarks and manufacturer information remain the property of their respective owners.
Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control. If such an event significantly affects your order, we will contact you and take reasonable steps to minimise the delay. You may cancel and receive a refund for goods you have paid for but not received.
Personal information
We use personal information to process orders, take payments, arrange delivery and communicate with customers. Further information is provided in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The terms applying to your purchase will be those available when you place your order.
Governing law
These terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights to bring proceedings available in the part of the United Kingdom where you live.
Contact and complaints
If you have a question or complaint, please contact:
Woodland Yarns & Patterns
Joanne Perry, sole trader
Email: orders@woodlandyarns.co.uk
Postal address: Sparkenhoe Business Centre, Southfield Rd, Hinckley LE10 1U
We will try to resolve complaints promptly and fairly.